Effective Date: 1st April 2025
Purpose : This Refund Policy outlines the conditions under which refunds are processed for transactions made through online payment link.
2. Refund Eligibility
- Refunds are applicable only for transactions that are:
- Unauthorized or fraudulent
- Incorrect (e.g., wrong amount paid)
- Duplicate payments
- As per specific merchant agreements
- Refund requests must be initiated within 3 days from the date of transaction.
3. Refund Process
- Users must contact our customer support with relevant transaction details.
- The request will be reviewed, and if eligible, the refund will be processed within 7 working days.
- Refunds will be credited to the original payment method used during the transaction.
4. Non-Refundable Transactions
- The following transactions are generally non-refundable:
- Payments for services already rendered or delivered
- Transactions that violate terms and conditions
- Refund requests made after the specified time frame
5. Cancellation Policy
- If a transaction is canceled before settlement, a full refund will be issued.
- Once a payment has been settled, a refund is subject to the merchant’s policy and approval.
6. Disputes
- Disputes regarding transactions must be raised within the stipulated time frame.
- We reserve the right to deny refunds for transactions that do not meet the above criteria.
7. Modifications to Policy
- We reserve the right to amend this Refund Policy at any time. Changes will be communicated via our platform.
8. Contact Us
📧 Email: care@airstream.one
📍 Address: Airstream Laundry, Vishal Towers, 19th Main Rd, Near HSR Club Junction, Garden Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
📞 Phone: +91.7019700958