Term & Conditions

Effective Date: 15th March 2025

Welcome to Airstream Laundry and Dry Clean. By using our website www,airstream.services and our laundry and dry-cleaning services, you agree to be bound by the following Terms and Conditions.

1. Service Agreement

1.1 By placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian.
1.2 Our services include laundry, dry cleaning, ironing, and related services. The pricing and availability of services are subject to change.

2. Pick-up and Delivery

2.1 We offer scheduled pick-up and delivery within designated service areas. Customers must provide accurate contact and address details.
2.2 If no one is available at the time of delivery, we may reschedule or leave the order at the provided location at the customer’s risk.

3. Garment Care & Liability

3.1 We handle all garments with utmost care. However, we are not responsible for:

• Normal wear and tear, shrinkage, or color fading.
• Items left in pockets (e.g., pens, money, etc.) that may cause damage.
• Damage to garments due to manufacturer defects or previous wear.

3.2 If a garment is lost or damaged, our liability is limited to the lesser of:

• The value of the garment (as per its age and condition).
• A maximum compensation of [10 times of the invoiced amount (excl GST)].

4. Payment & Refund Policy

4.1 Payments must be made in full before or upon delivery via cash, credit/debit card, or online payment methods.
4.2 Refunds are processed only in cases where services are not delivered as agreed.

5. Cancellation & Rescheduling

5.1 Orders may be canceled or rescheduled at least 2 hours before pick-up. Late cancellations may be subject to a fee.

6. Customer Responsibilities

6.1 Customers must disclose any special instructions (e.g., delicate fabrics, stains, or existing damage).
6.2 Any complaints must be reported within 12 hours of receiving the garments.

7. Privacy Policy

7.1 We collect and store customer information for service fulfillment. We do not sell or share personal data with third parties without consent.

8. Amendments & Governing Law

8.1 We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of the updated terms.
8.2 These terms are governed by the laws of Service offered location

For any questions, please contact us at care@airstream.one